General Terms of Use of the DIGILAB Digital Service Platform

These General Terms of Use (hereinafter the "GTU") govern the relationship between the company DIGILAB, a Société par Actions Simplifiée with share capital of 10,000 euros, whose registered office is located at 55 avenue Foch, 75016 Paris, registered with the Paris Trade and Companies Registry under number 999 221 831 (hereinafter referred to as the "Provider"), and users (hereinafter referred to as the "User").

The Provider and the User are hereinafter collectively referred to as the "Parties" without joint and several liability between them.

The Provider is a company that publishes, provides, and maintains a software platform intended for dental laboratories (and, to a lesser extent, dental practices) aimed at centralizing and automating the digital workflow of impressions, orders, and prosthetic documents (hereinafter the "Solution").

The Solution is accessible as a remote service at https://app.digilab.dental/ (or "SaaS mode"), from any desktop or laptop computer or tablet. Certain features are also accessible on smartphones via a QR code providing access to a simplified view of an Order. The Solution is hosted by Google Cloud, a hosting provider certified as a "Health Data Host" (Hébergeur de Données de Santé) in France and certified compliant with ISO/IEC 27001:

• Mailing address: 8 RUE DE LONDRES, 75009 PARIS
• Email address: contact@google.com

The Provider may be contacted by email at the following address: contact@digilab.dental or by postal mail at the address indicated above.

Definitions

"Practice(s)" means the dental practice, a legal entity that is a client of the Client, comprising multiple Practitioners and staff members.

"Identification Card" means the card issued by the Laboratory and available on the Platform, containing all information relating to each Produced Case, corresponding to a dental device number.

"Case" means all Work relating to a dental medical device performed by the Laboratory on the basis of the Validated Order (e.g., modeling, manufacturing, and finishing for a dental prosthesis, surgical guide, or orthodontic treatment plan).

"Client" means the legal entity (in particular the dental laboratory) or natural person who subscribes to the Solution in the course of their professional activity in order to benefit from it and/or to make it available to Users.

"User Account" means the account associated with the User of the Solution, namely the dental technician, Client personnel, and the Practitioner. This includes a login and password unique to each User (the "Credentials"). The User's Credentials are confidential.

"Data" means (i) information transmitted to the Solution by the Client and/or the User during its use, and/or (ii) all data stored by the Provider on behalf of the Client under these terms.

"Personal Data" means any information relating to an identified or identifiable natural person, directly or indirectly. In this context, this refers particularly to the Data of Users and patients. Such data may constitute sensitive Personal Data.

"Practitioner(s)" means any dental professional (e.g., dentist, oral surgeon, stomatologist, orthodontist, etc.) officially recognized in their country of practice and, as such, authorized to order Cases.

"Services" means all features made available to the User on the Solution, relating to the receipt, centralization, and harmonization of digital orders.

"User" means any natural person under the responsibility of the Client and/or any Practitioner, Practice, or subcontractor of the Client authorized by the Client to connect to the Solution and benefit from the Services in accordance with the provisions hereof.

Article 1 – Purpose and Scope

These GTU define the rights and obligations of the User with respect to use of the Solution and the Services, and govern the relationship between the User and the Provider. Failure to accept the GTU may prevent continued use of the Solution.

This document is accessible at all times in the footer of the Solution.

At any time, if the User disagrees with any provision of these GTU, they must immediately notify the Provider by any means and cease all use of the Solution's features.

These GTU may be subject to subsequent modifications, which will be brought to the User's attention by any means.

Likewise, if the User disagrees with any modification made, they must immediately notify the Provider by any means and cease all use of the Solution's features.

The Solution is accessible to any User with Internet access. All costs associated with such access are borne exclusively by the User.

The User further acknowledges being aware of the constraints associated with accessing and using the Internet, and being sufficiently informed that information transfers over the Internet provide only a relative level of technical security and reliability.

Article 2 – The Services

The Solution includes a set of predefined features that are identical for all registered Clients. The Solution includes in particular:

• Hosting and support via chatbot and ticketing system;
• Collection of orders, either manually or automated through the communication systems of intraoral scanners;
• Tracking of said orders, with status updates when an order is validated;
• Online availability (and visualization) of 2D image files, 3D files, and videos for a period of 3 weeks;
• Integration of the Solution with third-party laboratory management software.

This availability is provided via remote access, to enable server-side processing of the data transmitted by the Client.

In particular, the Services allow the Client to receive digital files from various intraoral scanners on the market on a single unified platform. In addition, they allow the Client to view dental Practitioner instructions and download them.

Article 3 – Terms of Access to the Solution and Maintenance

3.1 Access to the Solution

The Solution is accessible to multiple categories of users, including laboratory administrators, dental center administrators, dental practitioners, and Client subcontractors (the "Users"). For purposes of these terms, Users include Client personnel as well as the Client's own clients — namely dental practices and Client subcontractors — for whom the Client has, as applicable, opened a User Account and who hold a valid login credential.

Such access must be granted and exercised in accordance with the conditions set forth in these GTU and under the sole responsibility of the Client. The Client undertakes to ensure that all Users comply with the obligations set forth herein and shall remain responsible for any use of the Solution made by such Users.

Each time the User accesses the Services, they do so using Credentials chosen by the User. Credentials may only be used to provide access to the Services for Users authorized by the Client, in order to ensure the security of Client and User Data. Credentials may not be shared with third parties, including other Users. The User is solely responsible for any use made of their Credentials and is solely responsible for maintaining their confidentiality as well as for all activity under their User Account. The User undertakes to immediately notify the Provider of any unauthorized use of their account of which they become aware, so that the Provider may promptly take all appropriate measures to remedy the security breach.

In the event of loss or misappropriation of Credentials, the Provider reserves the right to close or suspend the relevant User Account, without any liability on its part.

The DIGILAB Solution is strictly reserved for internal professional use by dental laboratories and prosthetics manufacturing facilities, within the scope of their design, manufacturing, and management activities relating to prosthetics.

It is strictly prohibited to use DIGILAB to create, operate, or feed, directly or indirectly, matchmaking or intermediary platforms between Practitioners and prosthetics laboratories.

Any non-compliant use, as well as any attempt to misuse the Solution for such purposes, will result in the immediate suspension or deactivation of access to the Solution, without prior notice or right to compensation.

3.2 Maintenance Periods

The Solution is normally accessible 24 hours a day, 7 days a week, except:

• periods of unavailability related to maintenance operations necessary for the proper functioning of the Solution, subject to the Solution's unavailability periods;
• periods of unavailability resulting from a force majeure event or an event outside the Provider's control, such as incidents, bugs, or failures that may affect applications available online or Internet access.

Where technically feasible, the Provider will endeavor to notify the User of any interruption as promptly as possible and by any means. Access to the Services may be temporarily interrupted, without compensation, for operational reasons related to the Services — including to perform maintenance on the Solution or the Provider's servers. In such cases, the Client will be notified by any means at least twenty-four (24) hours in advance.

In the event of a security breach identified by the Provider that is likely to seriously compromise the security of the Services and/or Data, the Provider may proceed, without prior notice, with a temporary interruption of the Services in order to remedy the security breach as quickly as possible.

For onboarding purposes or for the resolution of routine, non-blocking incidents, the Provider makes available to the User an automated technical support service via an assistance chat. The Provider also makes available to the User support resources such as demonstration videos. Exchanges conducted via the assistance chat, whether automated or with a technical advisor, are processed exclusively for the purpose of tracking User requests.

For all other assistance requests relating to the resolution of serious and blocking incidents, the User is invited to contact the Publisher by email at the following address: support@digilab.dental.

Article 4 – Data

4.1 General Provisions

In order to make the Services available to the Client, the Solution collects all relevant information from Users in connection with the Client (administrator, personnel, Clients), either manually or automatically via the cloud communication accounts between the Client and its own clients, dental practices, and Practitioners. Such information is and remains the exclusive property of the Client. This Data is strictly confidential and shall remain so for an unlimited period beyond the term of this Agreement and the performance of the Services.

4.2 Personal Data

4.2.1 In connection with the provision of the Services, the Parties undertake to comply with all obligations arising from any applicable legislation relating to the protection of personal data, in particular those derived from the French Act of January 6, 1978, as amended, relating to Information Technology, Data Files, and Civil Liberties (loi du 6 janvier 1978), and, since May 25, 2018, from Regulation EU/2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("Applicable Regulations").

With respect to Personal Data collected and processed by each Party for its own account for administrative management purposes under these terms, each Party acknowledges that it processes such data in its capacity as Data Controller within the meaning of the GDPR and undertakes, in that capacity, to comply with all obligations incumbent upon it.

The Provider shall in no event be held liable for the Client's failure to comply with its legal or contractual obligations with respect to any Personal Data that may be entered into the Software by the User.

4.2.2 In its capacity as Data Controller within the meaning of the GDPR, the Provider may, on the basis of its legitimate interest, the User's consent, or in the performance of its contractual obligations, process the User's Personal Data, in particular for the purpose of offering promotional content relating to dental products and consumables. Such content may be personalized based on the User's use of the Solution or on information provided by the Client and the User to benefit from the Services.

4.2.3 In accordance with the GDPR, the User may exercise at any time their rights of access, rectification, portability, and erasure of their Personal Data, as well as their rights to restrict or object to such processing, by contacting the Provider at the following email address: dpo@digilab.dental.

For more information on the processing of their Personal Data and their rights, the User is invited to consult DIGILAB's Privacy Policy.

Article 5 – User Obligations

The User undertakes to comply with these GTU and the General Terms of Service, to respect applicable laws and regulations, and not to infringe the rights of third parties or public order.

Furthermore, the User warrants that no information communicated during use of the Services infringes the rights of third parties or is contrary to law, public order, or accepted standards of conduct. The User undertakes not to impersonate another person or entity, falsify or conceal their identity, age, or create any false identity whatsoever. It is the User's responsibility to ensure, under their own responsibility, the accuracy and completeness of the Data transmitted.

The User undertakes to comply with any technical instructions given by the Provider that are necessary for the proper functioning of the Solution.

In order to facilitate the proper performance of the Services, the User undertakes to:

• provide the Provider with complete and accurate information and documents within the necessary timeframes, without the Provider being required to verify their completeness or accuracy;
• designate a contact person with decision-making authority and, to the extent possible, available to assist the Provider when needed, so that the Provider may fulfill its obligations in connection with providing the Services to the User and the Client;
• notify the Provider directly of any difficulties that may arise in connection with the performance of the Services.

In connection with use of the Solution, the User undertakes not to carry out the following operations, nor to allow anyone else to do so, directly or indirectly: transmit (a) illegal, fraudulent, threatening, abusive, defamatory, libelous, hateful, vulgar, or offensive content or information, or content that infringes the intellectual property rights or other rights of the Provider or any third party; (b) material non-public information relating to the Provider or companies affiliated with or unrelated to the Provider, without authorization; (c) trade secrets of a third party.

The User further undertakes not to use the Solution to harm the reputation of the Provider or other Users.

Any non-compliant use of the Solution as set out above will result in the immediate suspension or deactivation of access to the Solution, without prior notice or right to compensation.

More generally, the User undertakes never to use the Solution in any manner that could harm the Provider and its affiliates, other Users, or the proper functioning of the Solution.

Article 6 – Liability

The Provider shall not be held liable for information generated or otherwise transmitted by the User and makes no warranty, express or implied, in this regard.

The Provider is likewise under no obligation to prescreen, monitor, or modify information entered by the User on the Solution. The Provider shall not be held responsible for the choices made by the User; similarly, the User acknowledges that the Provider bears no responsibility whatsoever for the administration or outcome of any prosthetic treatments proposed.

The Solution relies on data transmitted by intraoral scanners as well as on the communication protocols defined by the manufacturers of such equipment. The Provider shall not be held liable for any developments, modifications, or decisions made by such manufacturers that may affect the availability or quality of the service.

The Provider's liability shall also be excluded in the event that the Platform is used in conditions that do not comply with these GTU.

Furthermore, the Provider shall not be held liable for the failure, impossibility of access, or malfunction of one or more features of the Solution attributable to the User's Internet service provider and/or the Internet network. The same applies to any other reasons beyond the Provider's control.

The User undertakes to hold harmless and indemnify the Provider and its subsidiaries, affiliates, representatives, agents, and personnel from any claim arising from use of the Solution in breach of these GTU, from the User's failure to comply with these GTU, or from other actions by the User related to prohibited use of the Solution.

The Provider endeavors to update the Solution regularly. However, it is possible that certain Services may be unavailable at the time of the User's visit; in such case, the Provider shall not be held liable therefor.

Article 7 – Intellectual Property

The Client and Users retain ownership of their respective Data.

The Provider is and remains the sole holder of the intellectual property rights in the Solution, including in particular the general structure of the Solution as well as the texts, images, videos, online tutorials, photographs, sound, and all other elements comprising the Solution; these terms do not effect any transfer of intellectual property rights to the benefit of the Client or the User.

Any use, whether commercial or not — including any download, copy, reproduction, distribution, transmission, broadcast, adaptation, translation, or complete or partial representation of the Solution by any current or future means or process on any current or future medium — without the prior written authorization of the Provider is prohibited and may give rise to legal proceedings.

More generally, any total or partial reproduction, modification, or use of these elements for any purpose and on any medium whatsoever, without the express prior consent of the Provider, is strictly prohibited.

The same applies to any combination or conjunction with any other distinctive sign intended to form a composite logo.

In the event of a claim relating to third-party rights, the User shall hold harmless and indemnify the Provider against all resulting consequences.

Article 8 – Entry into Force and Duration

These General Terms of Use enter into force upon acceptance by the User, at the time of their first login to the Solution using their Credentials.

In any event, the GTU are binding on the User throughout the entire period of use of the Solution, including during browsing.

Article 9 – Termination

The User may cancel their subscription at any time directly online, without needing to contact the Provider.

In the event of termination, it is the User's responsibility to retrieve, prior to the closure of their User Account, all Data and history then available in their workspace.

Article 10 – Force Majeure

The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations as described herein results from a force majeure event within the meaning of article 1218 du Code civil.

Article 11 – Miscellaneous

11.1 Non-Waiver

The failure of either Party to enforce any provision of these GTU, whether permanently or temporarily, shall in no event be construed as a waiver of that Party's rights arising from such provision.

11.2 Severability

If one or more provisions of these GTU are held to be invalid or declared as such pursuant to a law, regulation, or final decision of a competent court, the remaining provisions of these GTU shall retain their full force and effect.

Where applicable, the Provider undertakes to remove and replace such provision as promptly as possible with a legally valid provision.

11.3 Headings

In the event of any difficulty of interpretation between the title and the chapter of any article and any of the provisions, the headings shall be deemed unwritten.

11.4 Bloctel

The Provider informs the User that, in accordance with applicable regulations on telemarketing, the User may register free of charge on the Bloctel do-not-call list available at the following URL: https://www.bloctel.gouv.fr/

In the event that the User is registered on the Bloctel list, and unless such contact is necessary for the performance of the Provider's contractual obligations, the Provider shall refrain from contacting the User by telephone.

Article 12 – Governing Law and Jurisdiction

These GTU are governed by and construed in accordance with French law.

Any dispute relating to their interpretation and/or performance, as well as to the relationship between the Provider and a User, following an amicable attempt at conciliation, shall be subject to the jurisdiction of the courts of Paris, France.

These GTU are drafted in French and any translation into a foreign language is provided for informational purposes only; the French version shall be the sole legally binding version.

Both Parties act in a professional capacity under these terms.

Last updated: June 25, 2026