General Terms of Use of the DIGILAB Digital Service Platform

These General Terms of Use (hereinafter the "GTU") govern the relations between the company DIGILAB, a Société par Actions Simplifiée with a share capital of 10,000 euros, whose registered office is at 55 avenue Foch, 75016 Paris, registered with the Paris Trade and Companies Register under number 999 221 831 (hereinafter referred to as the "Service Provider") and users (hereinafter referred to as the "User").

The Service Provider and the User are hereinafter collectively referred to as the "Parties", without joint and several liability between them.

The Service Provider is a company that publishes, provides and maintains a software platform intended for dental laboratories (and to a lesser extent dental practices), aimed at centralising and automating the digital workflow of impressions, orders and prosthetic documents (hereinafter the "Solution").

The Solution is accessible as a remote service at https://app.digilab.dental/ (or "SaaS mode"), from any desktop or laptop computer, or tablet. Certain features are also accessible on smartphones via a QR code providing access to a simplified view of an Order. The Solution is hosted by Google Cloud, a hosting provider certified as a "Health Data Host" (Hébergeur de Données de Santé) in France and certified compliant with ISO/IEC 27001:

• Postal address: 8 RUE DE LONDRES, 75009 PARIS
• Email address: contact@google.com

The Service Provider may be contacted by electronic mail at the following email address: contact@digilab.dental or by post at the above-mentioned address.

Definitions

"Practice(s)" means the practice, a legal entity client of the Client, grouping together several Practitioners and Collaborators.

"Identification Card" means the card, issued by the Laboratory and available on the Platform, containing all information relating to each Produced Case, corresponding to a dental device number.

"Case" means all Work relating to a dental medical device carried out by the Laboratory on the basis of the Validated Order (e.g. modelling, manufacture and finishing for a dental prosthesis, a surgical guide or an orthodontic treatment plan).

"Client" means the legal entity (in particular the dental laboratory) or natural person who subscribes to the Solution in the course of their professional activity in order to benefit from it and/or to make it available to Users.

"User Account" means the account associated with the User of the Solution, namely the dental technician, Client personnel and the Practitioner. This comprises a login and a password unique to each User (the "Credentials"). The User's Credentials are confidential.

"Data" means (i) information transmitted to the Solution by the Client and/or the User during its use, and/or (ii) all data retained by the Service Provider on behalf of the Client under these terms.

"Personal Data" means any information relating to an identified or identifiable natural person, directly or indirectly. In the present case, this refers in particular to the Data of Users and patients. Such data may constitute sensitive Personal Data.

"Practitioner(s)" means any professional in the dental field (e.g. dentist, dental surgeon, stomatologist, orthodontist, etc.) officially recognised in their country of practice and entitled, as such, to order Cases.

"Services" means all the features made available to the User on the Solution, relating to the receipt, centralisation and harmonisation of digital orders.

"User" means any natural person under the responsibility of the Client and/or any Practitioner, Practice or subcontractor of the Client authorised by the Client to connect to the Solution and benefit from the Services in accordance with the provisions hereof.

Article 1 – Purpose and scope

These GTU define the rights and obligations of the User with regard to the use of the Solution and the Services, and govern the relations between the User and the Service Provider. Failure to accept the GTU may prevent continued use of the Solution.

This document is accessible at all times in the footer of the Solution.

At any time, if the User disagrees with any of the clauses of these GTU, they must immediately inform the Service Provider by any means, and cease all use of the Solution's features.

These GTU may be subject to subsequent amendments, which will be brought to the User's attention by any means.

Likewise, if the User disagrees with any of the amendments made, they must immediately inform the Service Provider by any means, and cease all use of the Solution's features.

The Solution is accessible to any User with Internet access. All costs associated with such access are borne exclusively by the User.

The User further acknowledges that they are fully aware of the constraints associated with accessing and using the Internet, and that they are sufficiently informed that information transfers over the Internet provide only a relative level of technical security and reliability.

Article 2 – The Services

The Solution comprises a set of predefined and identical features for all registered Clients. This Solution includes in particular:

• Hosting and support via chatbot and ticketing;
• Order collection, either manually or in automated fashion from the communication systems of intra-oral scanners;
• Tracking of said orders, with status updates when an order is validated;
• Online availability (and visualisation) of 2D image, 3D and video files for a period of 3 weeks;
• Integration of the Solution with third-party laboratory management software.

This provision is made via remote access, in order to allow server-side processing of the data transmitted by the Client.

In particular, the Services enable the Client to receive digital files from various intra-oral scanners on the market on a single platform. Furthermore, they enable the Client to view the dental Practitioner's instructions and to download them.

Article 3 – Conditions of access to the Solution and maintenance

3.1 Access to the Solution

The Solution is accessible to several categories of users, including in particular laboratory administrators, dental centre administrators and dental practitioners, and the Client's subcontractors (the "Users"). For the purposes of these terms, the Client's personnel as well as the Client's own clients, namely dental Practices, and the Client's subcontractors, for whom the Client has, as appropriate, opened a User Account and who hold a valid identifier, are deemed to be Users.

Such access must be granted and exercised in the conditions set out in these GTU and under the sole responsibility of the Client. The Client undertakes to ensure that all Users comply with the obligations set out herein and shall remain liable for any use of the Solution made by them.

Each time the User accesses the Services, they do so using the Credentials chosen by them. The Credentials may only be used to allow access to the Services by Users authorised by the Client, in order to guarantee the security of the Client's and the User's Data. The Credentials may not be communicated to third parties, including other Users. The User is solely responsible for any use that may be made of their Credentials and is solely responsible for their confidentiality as well as for any use of their User Account. The User undertakes to immediately notify the Service Provider of any unauthorised use of their account of which they become aware, so that the Service Provider may promptly take any appropriate measures to remedy the security breach.

In the event of loss or misappropriation of the Credentials, the Service Provider reserves the right to close or suspend the relevant User Account, without any liability on its part.

The DIGILAB Solution is strictly reserved for internal professional use by dental laboratories and prosthetics factories, in the context of their design, manufacture and management activities relating to prostheses.

It is strictly prohibited to use DIGILAB to create, operate or feed, directly or indirectly, matchmaking or intermediation platforms between Practitioners and prosthetics laboratories.

Any non-compliant use, as well as any attempt to misuse the Solution for such purposes, will result in the immediate suspension or deactivation of access to the Solution, without prior notice or right to compensation.

3.2 Maintenance periods

The Solution is normally accessible 24 hours a day, 7 days a week, except:

• periods of unavailability related to maintenance operations necessary for the proper functioning of the Solution and subject to periods of unavailability of the Solution;
• periods of unavailability resulting from a case of force majeure or an event outside the Service Provider's control, such as incidents, bugs or failures that may affect online applications or Internet access.

Where technically possible, the Service Provider shall endeavour to notify the User of any interruption as soon as possible and by any means. Access to the Services may be temporarily interrupted, without compensation and without service credit, for reasons of necessity related to the Services, including in particular to ensure maintenance of the Solution or the Service Provider's servers. In such circumstances, the Client shall be informed by any means at least twenty-four (24) hours in advance.

In the event of a security breach identified by the Service Provider that is likely to seriously compromise the security of the Services and/or the Data, the Service Provider may, without prior notice, temporarily interrupt the Services in order to remedy the security breach as quickly as possible.

For matters related to onboarding or the resolution of common, non-blocking incidents, the Service Provider provides the User with automated technical support by means of a support chat. The Service Provider also makes available to the User support materials, such as demonstration videos. Exchanges conducted via the support chat, whether automated or with a technical adviser, are processed exclusively for the purpose of tracking the User's requests.

For all other support requests relating to the resolution of serious and blocking incidents, the User is invited to contact the Publisher by email at the following address: support@digilab.dental.

Article 4 – Data

4.1 General provisions

In order to make the Services available to the Client, the Solution collects all necessary information from Users in connection with the Client (administrator, personnel, Clients), either manually or automatically via cloud communication accounts between the Client and their own clients, dental Practices and Practitioners. This information is and remains the exclusive property of the Client. Such Data is strictly confidential and shall remain so for an unlimited duration beyond the term of this Agreement and the performance of the Services.

4.2 Personal Data

4.2.1 In connection with the provision of the Services, the Parties undertake to comply with all obligations arising from the application of any applicable legislation relating to the protection of personal data, in particular those arising from the loi du 6 janvier 1978 modifiée relative à l'Informatique, aux Fichiers et aux Libertés and, since 25 May 2018, from the Règlement UE/2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "Applicable Regulations").

With regard to Personal Data collected and processed by each of the Parties on their own account for the purposes of the administrative management of these terms, each Party acknowledges that it processes such data as Data Controller within the meaning of the GDPR and undertakes as such to comply with all obligations incumbent upon it in that capacity.

The Service Provider shall under no circumstances be liable for the Client's failure to comply with its legal or contractual obligations with regard to Personal Data possibly integrated into the Software by the User.

4.2.2 In its capacity as Data Controller within the meaning of the GDPR, the Service Provider may, on the basis of its legitimate interest, the User's consent, or in the context of the performance of its contractual obligations, process the User's Personal Data, including for the purpose of offering them promotional content relating to dental products and consumables. Such content may be personalised based on the User's use of the Solution or information provided by the Client and the User in order to benefit from the Services.

4.2.3 In accordance with the GDPR, the User may at any time exercise their rights of access, rectification, portability and erasure of Personal Data concerning them, as well as rights of restriction or objection to such processing, by contacting the Service Provider via the following email address: dpo@digilab.dental.

For further information on the processing of their Personal Data and their rights, the User is invited to consult DIGILAB's Privacy Policy.

Article 5 – User obligations

The User undertakes to comply with these GTU and the General Terms of Service, to observe applicable laws and regulations, and not to infringe the rights of third parties or public order.

Furthermore, the User warrants that no information communicated during use of the Services infringes the rights of third parties or is contrary to law, public order or public decency. The User undertakes not to impersonate another person or entity, to falsify or conceal their identity, age or create any false identity whatsoever. It is the User's responsibility to ensure, at their own risk, the accuracy and completeness of the Data transmitted.

The User undertakes to comply with any technical instructions given by the Service Provider that are necessary for the proper functioning of the Solution.

In order to facilitate the proper performance of the Services, the User undertakes to:

• provide the Service Provider with complete, accurate information and documents within the necessary timescales, without the Service Provider being required to verify their completeness or accuracy;
• designate a contact with decision-making authority who is, as far as possible, available to assist the Service Provider when needed, in order to enable it to fulfil its obligations relating to the provision of the Services to the User and the Client;
• directly notify the Service Provider of any difficulty that may arise in relation to the performance of the Services.

In the context of using the Solution, the User undertakes not to perform the following operations, nor to permit anyone else to do so, directly or indirectly: transmitting (a) illegal, fraudulent, threatening, abusive, libellous, defamatory, hateful, vulgar or offensive content or information, or content that infringes the intellectual property rights or other rights of the Service Provider or a third party; (b) important, non-public information relating to the Service Provider or companies connected to the Service Provider or otherwise, without having been authorised to do so; (c) a third party's trade secrets.

The User further undertakes not to harm, through the Solution, the reputation of the Service Provider or other Users.

Any non-compliant use of the Solution contrary to the foregoing will result in the immediate suspension or deactivation of access to the Solution, without prior notice or right to compensation.

More generally, the User undertakes never to use the Solution in a manner that could harm the Service Provider and its affiliated companies, other Users or the proper functioning of the Solution.

Article 6 – Liability

The Service Provider cannot be held liable for information generated or otherwise transmitted by the User and makes no warranty, express or implied, in this regard.

The Service Provider is also under no obligation to pre-select, monitor or amend the information entered by the User on the Solution. The Service Provider shall not be liable for choices made by the User; likewise, the User agrees that the Service Provider is in no way responsible for the administration and outcomes of the prosthetic treatments proposed.

The Solution relies on data transmitted by intra-oral scanners as well as on the communication protocols defined by the manufacturers of such equipment. The Service Provider shall not be held liable for any developments, modifications or decisions made by such manufacturers that may have an impact on the availability or quality of the service.

The Service Provider's liability shall also be excluded in the event that the Platform is used in conditions that do not comply with these GTU.

Furthermore, the Service Provider shall not be held liable for the non-functioning, impossibility of access or malfunction of one or more features of the Solution attributable to the User's access provider and/or the Internet network. The same shall apply for any other reasons outside the Service Provider's control.

The User undertakes to indemnify and hold harmless the Service Provider and its subsidiaries, affiliates, representatives, agents and personnel from any claim arising from use of the Solution that does not comply with these GTU, from the User's failure to comply with these GTU, or from any other actions by the User related to prohibited use of the Solution.

The Service Provider endeavours to update the Solution on a regular basis. However, it cannot be excluded that Services may be unavailable at the time of the User's visit; in such circumstances, the Service Provider shall not be held liable.

Article 7 – Intellectual property

The Client and Users remain owners of their respective Data.

The Service Provider is and remains the sole holder of intellectual property rights in the Solution, including in particular those relating to the general structure of the Solution as well as the texts, images, videos, online tutorials, photographs, sound and all other elements comprising the Solution, these terms effecting no transfer of intellectual property rights for the benefit of the Client or the User.

Any exploitation, whether commercial or otherwise, including in particular any downloading, copying, reproduction, distribution, transmission, broadcasting, adaptation, translation or full or partial representation of the Solution by any current or future means and process on any current or future medium without the prior written authorisation of the Service Provider is prohibited and may give rise to legal proceedings.

In general, any total or partial reproduction, modification or use of these elements for any reason and on any medium whatsoever, without the express and prior agreement of the Service Provider, is strictly prohibited.

The same applies to any combination or conjunction with any other distinctive sign intended to form a composite logo.

In the event of a claim relating to third-party rights, the User shall indemnify and hold the Service Provider harmless from all consequences that may arise therefrom.

Article 8 – Entry into force and duration

These General Terms of Use enter into force upon their acceptance by the User, at the time of their first connection to the Solution using their Credentials.

In any event, the GTU are enforceable against the User throughout the entire period of use of the Solution, including during browsing.

Article 9 – Termination

The User may terminate their subscription at any time directly online, without needing to contact the Service Provider.

In the event of termination, it is the User's responsibility, prior to the closure of their User Account, to retrieve all Data and history then available in their space.

Article 10 – Force majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations as described herein results from a case of force majeure within the meaning of article 1218 du Code civil.

Article 11 – Miscellaneous

11.1 Non-waiver

The fact that one of the parties to these GTU has not demanded the application of any clause, whether on a permanent or temporary basis, shall not under any circumstances be deemed a waiver of that party's rights arising from said clause.

11.2 Severability

If one or more provisions of these GTU are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions of these GTU shall retain their full force and effect.

Where applicable, the Service Provider undertakes to remove and replace the said clause as soon as possible with a legally valid clause.

11.3 Headings

In the event of any difficulty in interpreting the relationship between the heading and the chapter of any article and any clause, the headings shall be deemed unwritten.

11.4 Bloctel

The Service Provider informs the User that, in accordance with applicable regulations on cold-calling, they may register free of charge on the telephone cold-calling opt-out list Bloctel, available at the following URL: https://www.bloctel.gouv.fr/

In the event that the User is registered on the Bloctel list, and unless such contact is necessary for the performance of the Service Provider's contractual obligations, the Service Provider shall refrain from contacting them by telephone.

Article 12 – Applicable law and jurisdiction

These GTU are governed by and construed in accordance with French law.

Any dispute relating to their interpretation and/or performance as well as to relations between the Service Provider and a User, following an amicable attempt at conciliation, falls within the exclusive jurisdiction of the courts of Paris, France.

These GTU are drafted in the French language and any translation into a foreign language is provided for information purposes only, French being the sole authoritative language.

The Parties both act in a professional capacity in the context of these terms.

Last updated: 25 June 2026